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WHAT WE DO
Elevation Connect Is Your One-Stop Shop For All Your Customer Care Needs.
Whether you partner with us through our digital customer service, back-office assistance, analytics, or consulting services, experience the difference in support and savings with the high-quality team Elevation Connect provides. Now you can focus on your core competencies and grow your business with peace of mind.
SERVICES
Customer Experience Strategy
- CX Design
- Customer Journey Mapping
Revenue Generation
- Customer Retention / Loyalty
- In & Outbound Sales/Service Calling
- Chat/Email/Text
- Social Media Engagement
- Back Office Support
- Tech Support
- Voice of the Customer
Contact Center Technology
- CRM & Systems Integration
- Security & Management
Skillful Automation
- AI & Data Operations
- Chatbots
- Knowledge Base Builds
- Self Service
Data Analytics & Intelligence
- Detailed Business Reviews
- Expert Customer & Sales Analysis
Welcome Artificial Intelligence
Into Your Business!
INDUSTRIES
- Automotive
- Communications (mobile phone, internet)
- Consumer Product Goods
- Ecommerce & Retail
- Education (admissions, back office and retention)
- Financial Services & Insurance
- Healthcare
- High Tech (Tier 1 and 2)
- Travel & Hospitality
- and more…
Scalability
Creative, dedicated, and flexible in providing you with multiple business and pricing alternatives to suit your business needs. We can’t list all the possibilities, but here are a few; Digital CX or Back Office Support? Dedicated personnel, shared services, part-time, full-time, seasonal or burst volumes? Onshore (north, south, east, or west), near shore, offshore? FTE pricing or by the hour, the service; call, text, chat, etc.? We’ll figure out a pricing model that fits the needs of your business!
Price Guarantee
We guarantee to elevate your business with superior, high-quality services, and at a cost lower than in-house expenses or competitors' fees. Let us show you how…… guaranteed!
Digital Customer Service
We provide support through digital channels like chat, co-browsing, email, text (SMS), social media, messaging apps, video, voice (phone), and more, using human agents, and bots when necessary. We have you covered!
Analytics
We believe we are simply the best analytics & intelligence BPO firm in the country! Our business intelligence uses data to manage day-to-day operational management within the business, maximize workflow, and produce informative reports achieving your business goals. Using statistical-based fields, our data experts use quantitative tools to make predictions and develop future strategies for growth. Using online analytical processing, reporting software, business activity monitoring software, and data mining software or spreadsheets, we can be descriptive, diagnostic, predictive, and prescriptive in our approach to your business and your customers.
Back Office Support
While not customer-facing, we all know that back-office operations are responsible for streamlining and improving the customer experience (CX). While often forgotten about, but vital to business, data entry, finance, human resources, and IT functions are the backbone of your business and ours. Let Elevation improve your back-office functions and save you time, money, and peace of mind!
Consulting
We have consulted clients, other businesses, and even our competitors in the art of customer service, sales, and technology! From global corporations to start-up companies, we are here to help pave the way to improving your business and the customer experience, oftentimes at no charge! It’s part of our commitment to Social Responsibility and “Performance for Purpose”.