ELEVATION CONNECT NEWS
Outsourcing was first identified as a mainstream business strategy in 1989 thanks to Eastman Kodak’s well-publicized deal with IBM. In just over 30 years (a relatively short period in the context of business history), the industry has experienced significant growth and evolution.
A recent Interactions survey of over 1,000 U.S. consumers yielded results that may be humorous on the surface but are nothing short of disturbing at the core.
Before there was a pandemic, Elevation Connect was one of the first organizations to have team members working virtually from their homes. While we now have people in 19 states, we still have traditional brick and mortar locations in the Colorado Springs area, Denver and Detroit. One of those homes is The Bosworth House, a Victorian mansion built in 1889 and restored a few years ago. The historic mansion is located at 1400 Josephine Street in the city of Denver, Colorado. The house retains many of the original treatments, millwork, fireplaces, light switches, fixtures, and even some of the furnishings. The home has been renamed the “The Josephine Mansion” and is next door to the Josephine Event Center. We are defined by many things: what we believe, what we do, and how we do it. Where we do the work also makes us highly unique, like this 130-year-old piece of Americana. We are American based and American made!
Let’s face it, connecting with prospects, customers, and people is the lifeline of every organization. We are in the people and communications business long before we make our first widget or provide a service. Call Centers, agents, and how we communicate are changing dramatically. Those that adapt thrive and the others… well…, become extinct. The move to virtual at-home models was a race that began years ago and has now been turbocharged by the COVID-19 pandemic. The current “Corona Culture” is creating a need for a different business model and it points to virtual home-based solutions. Elevation Connect is a company that is poised for exponential success because it was prepared for the current situation years before it happened. For over 5 years now we have been running successful virtual call centers. The team has over 150 years of combined experience and has become an industry expert with hundreds of virtual operators at their disposal. This was a strategic choice and not a reaction to the current state. Please read why we are highly unique. Elevation Connect’s Top 10 Best Practices. 1. Have a Purpose & Change People’s lives We impact people’s lives before we sell a product or service. Without purpose, everything dies. Purpose breathes life into all we. 2. We use Virtual At-Home solutions in addition to our Brick and Mortar locations With quality management systems in place scheduling, tracking, and monitoring a quality virtual contact network is easy. 3. Blazing VOIP Speeds Top-quality technology and equipment allow for great communication experiences. 4. Special Workspaces. We create distraction-free zones to improve the quality of every call. 5. Record the interaction Interactions are recorded to provide continual improvement and transparency to our clients. Hear exactly what the customers are experiencing. 6. Great Training and Supervisor Escalation We start with top-quality agents, provide the best-in-class training, and continue with additional supervisory support. 7. Keep everyone connected Connecting is what we do. Our best practices keep all our agents connected to ensure optimal team performance. 8. We Provide a “Made in America” solution We answer calls all across the United States, by Americans for American businesses without offshoring any calls. This provides s quality excellence. 9. Expanded talent pool By using more than 24 virtual markets we retain a wide variety of talent including multilingual operators. 10. Continuity and Redundancy Backups and redundancy mean that calls rarely if ever go down. If and when a problem does exist the system routes the call to another operator in the U.S. We continually hear about the new normal and our need to deploy adaptive leadership principles. How we stay connected to our customers also needs to evolve. At-Home virtual call networks are providing customers with a better experience, reducing costs, and creating safe environments for the operators. Elevation Connect is a company that can provide these solutions for you. If you are interested you can reach out to us by visiting our website at www.elevationconnect.com or by calling (877) 910-7110.