MEET OUR LEADERSHIP

Dedicated to putting people before profit.

Collectively our executive and leadership teams have over a 100 years of combined services experience!

We’ve seen it all… experience has taught us what really matters. Credibility drives us to deliver it. The result is a completely different and uncommon approach called Unbridled Connect.

Brad Krinhop

Chief Executive Officer

Brad has built is career as an innovative and proven operations and client services executive with more than 25 years of customer service and sales management experience. Prior to joining Unbridled Connect, Brad was a client of Unbridled Connect at The Honest Company as their Senior Vice President of Client Services. He was also a client of Unbridled Connect at Pearson Education in his role as Vice President of Customer Service for North America. Brad was fortunate to have a diverse career with industry leaders: Convergys - the world's 2nd largest BPO firm, Alpine Access - the pioneer in the virtual/work-from-home space (now Sykes @ Home), eBay - the world's first and largest e-commerce auction platform, AT&T Broadband Internet (now Comcast), DirecTV Satellite (now AT&T) and learned the art and science of call center management at the original business disrupter - MCI Telecommunications (now Verizon). Through his career, Brad has built a well-established track record of generating superior results through process improvement, strategic planning and building high performance management teams. His versatile skill base includes multi-million dollar P&L management, operational execution, sales delivery, client satisfaction, and employee satisfaction. Brad is widely recognized as a motivational leader, trusted coach, consummate collaborator, complex problem solver, and a noteworthy communicator with honed matrix management skills.

Mark Zahringer

Chief Purpose Officer and Managing Partner

Mark’s determination of being able to drive philanthropy through for-profit companies has been a lifelong goal he now focuses on through a variety of non-profits, particularly at Peaceful Hugs (peacefulhugs.org) and Legacy Children's Academy (legacychildrensacademy,org), non-profits headquartered in his hometown of Detroit, MI. that provide services to single parents, at-risk youth and those in need through partnerships with corporations, government agencies, and other charitable foundations. An experienced turn-around executive, Mark has served as Chief Operating Officer and other high level executive positions throughout his career in high growth start-up organizations as well as Fortune 500 companies and Higher Education institutions. Throughout his career he has focused on building revenue and optimizing operations to drive profitability resulting in a strong track record of results, execution excellence, and improved efficiency while also driving customer engagement and client satisfaction to unprecedented levels. Mark holds an Associate degree from Oakland Community College and a Bachelor’s degree, graduating summa cum laude from Lynn University. He will complete his non-denominational Chaplaincy program early next year.

Sheryl Tilton

Vice President, Operations

Sheryl is a distinct leader with over 25 years of in-depth call center experience in the telecommunications, banking, and healthcare industries as both the client and BPO provider. She has a demonstrated ability to adapt quickly and exceed desired results with a constant focus on employee and customer/client satisfaction. Sheryl has a very diverse background and proven experience and results in call center leadership, operations, training development and delivery, quality management and customer experience, and business management/support. Sheryl has held leadership positions with MCI (now Verizon), Wells Fargo, Startek, Alorica, Teleperformance and most recently Apria Healthcare before moving to her current role with Unbridled Connect.

Dale Conwell

Vice President of Strategic Partnerships

Dale has excelled in assisting leading global brands manage the critical change needed to ensure customer service and consumer care strategies are aligned with their strategic business objectives. With more than 25 years of industry experience, Dale’s strength is helping an organization develop a strategic plan and successfully implement the plan through execution, driven from a customer-first philosophy. He has led Fortune 500 companies initiatives to enter new markets with a focus on delivering and sustaining strong customer satisfaction and brand loyalty in omni-channel environments. These initiatives include customer service, ecommerce, direct-to-consumer and digital strategy initiatives in the consumer goods, food and beverage, apparel, automotive, consumer packaged goods, healthcare, health and beauty, hospitality, non-profit, retail, and publishing industries. Most importantly, his achievements have been done while building and solidifying strong client relationships. Prior to joining Unbridled Connect, Dale served as Vice President of Sales and Marketing with C3i Solutions (formerly Telerx), a division of HCL Technologies. He also served in executive marketing positions with several global retail companies. Dale currently resides in Dallas with his wife, Anne and their two sons. He is a graduate of Kent State University in Ohio, and completed the Advanced Graduate Marketing Studies Program at Southern Methodist University (SMU) in Dallas.

Eric Davidson

Director of Analytics & Business Insights

Eric is an accomplished leader in analytics with 20 years of experience in the contact center and BPO space. His career developed with specialized roles in analytics and business intelligence solutions, process improvement, and management support. He has held previous roles with CenturyLink (formerly Qwest Communications), FirstBank, Xerox Corporation (formerly ESM), and Pearson. Eric has partnered with industry leading data scientists, engineers, and software developers to design business intelligence solutions for fortune 100 clients including General Motors, General Electric, and Bank of America, as well as large academic partnerships.
In his current role with Unbridled, Eric leads the Business Insights, Workforce Management, Quality Assurance, Project Management, and Technology teams. He is actively engaged with client partnerships and the internal leadership team for his adept ability to collate disparate data and deliver actionable business insights that drive optimization and process improvement. Eric lives in Denver, CO.

Michele Weitzen

Manager Talent Acquisition and Development

Michele is an established Human Resources leader with over 20 years of experience leading people in the business realm. An accomplished true business partner, Michele has worked for many large public and non-profit companies helping them acquire, motivate, and lead the best talent, including Vail Resorts, The City of Boulder, DeVry University, and Outward Bound. Her specialty is human resources improvement, taking the role of talent teams and processes to the next level by elevating candidate experiences and employee experiences.

In her current role with Elevation Connect, Michele is a Talent Business Partner leading the Talent Acquisition and Talent Development teams. Her goals are to make sure we attract the best talent and keep them excited about growing their careers with Elevation. Michele lives in Denver, CO.

Scott Mattison

Vice President of Support Services

Scott’s expansive career in the customer service industry as a senior leader of Support Operations, spans over 30 years and includes positions in industry leading companies such as DirecTV Satellite, Netlink (now Sprint), Alpine Access (now Sykes@Home), TeleTech, Pearson Education, and Holland America Group. His expertise and passion lies in improving the customer experience through developing key support functions such Workforce Management, Reporting and Business Intelligence, Training, Quality Assurance & Speech Analytics, and Budget and Financial Planning. Scott’s extensive leadership background in both the BPO space and directly within client organizations, has resulted in his deep understanding and passion for developing the strong healthy partnerships which are critical to improving the customer experience and overall satisfaction.