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MEET OUR LEADERSHIP

Dedicated to putting people before profit.

Collectively our executive and leadership teams have over a 100 years of combined services experience!

We’ve seen it all… experience has taught us what really matters. Credibility drives us to deliver it. The result is a completely different and uncommon approach called Elevation Connect.

Brad Krinhop

Chief Executive Officer

Brad has built is career as an innovative and proven operations and client services executive with more than 25 years of customer service and sales management experience. Prior to joining Elevation Connect, Brad was a client of Elevation Connect at The Honest Company as their Senior Vice President of Client Services. He was also a client of Elevation Connect at Pearson Education in his role as Vice President of Customer Service for North America. Brad was fortunate to have a diverse career with industry leaders: Convergys - the world's 2nd largest BPO firm, Alpine Access - the pioneer in the virtual/work-from-home space (now Sykes @ Home), eBay - the world's first and largest e-commerce auction platform, AT&T Broadband Internet (now Comcast), DirecTV Satellite (now AT&T) and learned the art and science of call center management at the original business disrupter - MCI Telecommunications (now Verizon). Through his career, Brad has built a well-established track record of generating superior results through process improvement, strategic planning and building high performance management teams. His versatile skill base includes multi-million dollar P&L management, operational execution, sales delivery, client satisfaction, and employee satisfaction. Brad is widely recognized as a motivational leader, trusted coach, consummate collaborator, complex problem solver, and a noteworthy communicator with honed matrix management skills.

Scott Matteson

Vice President of Support Services

Scott’s expansive career in the customer service industry as a senior leader of Support Operations, spans over 30 years and includes positions in industry leading companies such as DirecTV Satellite, Netlink (now Sprint), Alpine Access (now Sykes@Home), TeleTech, Pearson Education, and Holland America Group. His expertise and passion lies in improving the customer experience through developing key support functions such Workforce Management, Reporting and Business Intelligence, Training, Quality Assurance & Speech Analytics, and Budget and Financial Planning. Scott’s extensive leadership background in both the BPO space and directly within client organizations, has resulted in his deep understanding and passion for developing the strong healthy partnerships which are critical to improving the customer experience and overall satisfaction.

Michele Weitzen

Manager Talent Acquisition and Development

Michele is an established Human Resources leader with over 20 years of experience leading people in the business realm. An accomplished true business partner, Michele has worked for many large public and non-profit companies helping them acquire, motivate, and lead the best talent, including Vail Resorts, The City of Boulder, DeVry University, and Outward Bound. Her specialty is human resources improvement, taking the role of talent teams and processes to the next level by elevating candidate experiences and employee experiences.

In her current role with Elevation Connect, Michele is a Talent Business Partner leading the Talent Acquisition and Talent Development teams. Her goals are to make sure we attract the best talent and keep them excited about growing their careers with Elevation. Michele lives in Denver, CO.

Mark Zahringer

Chief Purpose Officer and Managing Partner

Mark’s determination of being able to drive philanthropy through for-profit companies has been a lifelong goal he now focuses on through a variety of non-profits, particularly at Peaceful Hugs (peacefulhugs.org) and Legacy Children's Academy (legacychildrensacademy,org), non-profits headquartered in his hometown of Detroit, MI. that provide services to single parents, at-risk youth and those in need through partnerships with corporations, government agencies, and other charitable foundations. An experienced turn-around executive, Mark has served as Chief Operating Officer and other high level executive positions throughout his career in high growth start-up organizations as well as Fortune 500 companies and Higher Education institutions. Throughout his career he has focused on building revenue and optimizing operations to drive profitability resulting in a strong track record of results, execution excellence, and improved efficiency while also driving customer engagement and client satisfaction to unprecedented levels. Mark holds an Associate degree from Oakland Community College and a Bachelor’s degree, graduating summa cum laude from Lynn University. He will complete his non-denominational Chaplaincy program early next year.

Lynn Holland

Vice President of Strategic Partnerships

Lynn is an Entrepreneurial Business Development, Marketing, & Solution Sales Executive with over 20 years of developing and taking to market technologies, products, & services with Retail and Commercial audiences, partnering with diverse stakeholders throughout Enterprise, Mid-Market and Entrepreneurial organizations, including Fortune 500 companies. Coming to Elevation Connect, Lynn brings her passion for excellence in the customer journey and practical expertise, translating a distinct “Boutique BPO” culture and services into equipping Executive Leaders organizations to dynamically execute operations and personally reach customers, resolve inquiries with immediacy, capture revenue, and fulfill orders with excellence across their diverse communication and service delivery channels.

Prior to joining Elevation Connect, Lynn created and launched a boutique packaging venture, optimizing logistics costs and customer presentation for diverse product manufacturers and distributors such as Consumer Packaged Goods (CPG) manufacturers with distributors, major accounts, and later Fortune 500 Corporate Wellness Directors. She also led enterprise clients in Oil & Gas in the Western U.S. and Canada through complex technology solution buying and adoption to automate their operations and logistics, optimizing processes, outcomes, and again elevating the customer experience. This birthed her passion for excellence in the customer experience and her focus to deliver excellence in the consumer experience!

Beth Beard

Vice President, Operations

Beth is a people leader with 20 plus years of call center experience supporting clients in nearly every vertical in the industry. She has held executive leadership positions at both small start-ups and large BPOs and understands that people are at the core of everything we do. Most notably, Beth got her start in the industry with Alpine Access, one of the early leaders in work at home. Since that time, she has led brick and mortar sites in North America while maintaining work at home operations. Beth has broad experience and proven results in client services, operations, training, and recruiting. She has held leadership positions with Alpine Access, Sykes and TaskUs prior to moving to her current role with Elevation Connect.

Eric Davidson

Director of Analytics & Business Insights

Eric is an accomplished leader in analytics with 20 years of experience in the contact center and BPO space. His career developed with specialized roles in analytics and business intelligence solutions, process improvement, and management support. He has held previous roles with CenturyLink (formerly Qwest Communications), FirstBank, Xerox Corporation (formerly ESM), and Pearson. Eric has partnered with industry leading data scientists, engineers, and software developers to design business intelligence solutions for fortune 100 clients including General Motors, General Electric, and Bank of America, as well as large academic partnerships.
In his current role with Unbridled, Eric leads the Business Insights, Workforce Management, Quality Assurance, Project Management, and Technology teams. He is actively engaged with client partnerships and the internal leadership team for his adept ability to collate disparate data and deliver actionable business insights that drive optimization and process improvement. Eric lives in Denver, CO.