Contact Management Top 10 Best Practices

By August 27, 2020November 30th, 2020News

Let’s face it, connecting with prospects, customers, and people is the lifeline of every organization. We are in the people and communications business long before we make our first widget or provide a service.
 
Call Centers, agents, and how we communicate are changing dramatically. Those that adapt thrive and the others… well…, become extinct. The move to virtual at-home models was a race that began years ago and has now been turbocharged by the COVID-19 pandemic.
 
The current “Corona Culture” is creating a need for a different business model and it points to virtual home-based solutions.
 
Elevation Connect is a company that is poised for exponential success because it was prepared for the current situation years before it happened. For over 5 years now we have been running successful virtual call centers. The team has over 150 years of combined experience and has become an industry expert with hundreds of virtual operators at their disposal. This was a strategic choice and not a reaction to the current state.  Please read why we are highly unique.   
 
Elevation Connect’s Top 10 Best Practices.
 
1. Have a Purpose & Change People’s lives
We impact people’s lives before we sell a product or service. Without purpose, everything dies. Purpose breathes life into all we.
 
2. We use Virtual At-Home solutions in addition to our Brick and Mortar locations 
With quality management systems in place scheduling, tracking, and monitoring a quality virtual contact network is easy.
 
3. Blazing VOIP Speeds
Top-quality technology and equipment allow for great communication experiences. 
 
4. Special Workspaces.
We create distraction-free zones to improve the quality of every call. 
 
5. Record the interaction
Interactions are recorded to provide continual improvement and transparency to our clients.  Hear exactly what the customers are experiencing.
 
6. Great Training and Supervisor Escalation
We start with top-quality agents, provide the best-in-class training, and continue with additional supervisory support. 
 
7. Keep everyone connected
Connecting is what we do.  Our best practices keep all our agents connected to ensure optimal team performance. 
 
8. We Provide a “Made in America” solution
We answer calls all across the United States, by Americans for American businesses without offshoring any calls. This provides s quality excellence.
 
9. Expanded talent pool
By using more than 24 virtual markets we retain a wide variety of talent including multilingual operators.
 
10. Continuity and Redundancy
Backups and redundancy mean that calls rarely if ever go down. If and when a problem does exist the system routes the call to another operator in the U.S. 
 
We continually hear about the new normal and our need to deploy adaptive leadership principles. How we stay connected to our customers also needs to evolve. At-Home virtual call networks are providing customers with a better experience, reducing costs, and creating safe environments for the operators.
 
Elevation Connect is a company that can provide these solutions for you. If you are interested you can reach out to us by visiting our website at www.elevationconnect.com or by calling (877) 910-7110.
 

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